ECPD Customer Experience
Your customer data. Transformed into measurable results.
Your customer data. Transformed into measurable results.
Monthly analyses of your NPS, sales & service, and customer journey—structured, automated, actionable.
Customer satisfaction remains a matter of chance?
Without systematic monitoring, you don't know where your dealers really stand. Feedback is ignored. Detractors are not addressed. Potential is wasted.
No structure
= no improvement
Data without action
= wasted knowledge
Manufacturers & dealers not aligned
= inefficiency
The CX system for car dealerships and manufacturers
We collect, evaluate, and activate: monthly NPS and sales & service analyses, automatic fraud detection, and clearly defined action items for your dealers. But we don't stop at analysis: we actively support the qualification of the dealer network in close partnership with OEMs and assist with the implementation of measures directly on site at the dealership. Here are our three core services:
NPS
After-Sales
Detractors per dealer & region
Anti-Fraud-Check
Validated customer feedback
Clear measures
Monitoring of results
Would you like to see how this CX system can measurably improve your customer satisfaction and dealer performance?
What our partners have achieved
Concrete effects from CX monitoring and dealer support
NPS improvement
Greater visibility, clear priorities.
Manufacturers and dealers aligned
Shared database instead of discussion.
Stronger customer loyalty
CX as a real competitive advantage.
Trusted by 100+ car dealerships and major OEM partners
Customer satisfaction requires a systematic approach. And data.
We will show you, with no obligation, how systematic monitoring can tangibly improve your NPS scores and dealer satisfaction—using real data instead of gut feelings.
