We are a specialized consulting and training agency for the automotive industry.
Our focus: developing people, increasing performance, strengthening brands.
ECPD supports manufacturers and trade organizations along the entire automotive value chain – quickly, flexibly, and with a consistent focus on solutions. Our aim is to deliver a tailor-made, implementable solution for every challenge – from a single source, with a clear structure, high quality, and reliable planning.
Customer satisfaction is the result of employee satisfaction.
That is why we consistently invest in personal development, motivation, and sustainable competence-building programs.
We develop and implement holistic concepts for personnel development, training, and coaching—for all functions in car dealerships as well as for specialist departments on the manufacturer side.
Practical, measurably effective, and consistently focused on individual development.
With our Customer Experience Division, we support manufacturers directly in the dealer network.
The goal is to sustainably increase service quality, customer satisfaction, and employee retention – through targeted support, coaching in the field, and individual development measures.
We provide comprehensive support for manufacturers' direct business: from order acceptance and entire processing to delivery and customization.
Efficient, structured, and with a clear process orientation.
We analyze your current brand positioning thoroughly, independently, and with an objective outside perspective. Based on these findings, we work with you to develop sustainable, future-oriented strategies.
The process includes moderated workshops, strategic coaching, and practical support through to concrete implementation—targeted, structured, and measurably effective.
At our headquarters in Kassel-Fuldabrück, we operate our own academy – a modern training facility with high-quality training and media technology, digital learning tools such as iPads and digital whiteboards, and professional training and quality standards.
The special atmosphere of the Academy gives learning and development a real launch character, has a noticeably motivating effect, and is regularly rated as excellent by participants.